[24]7.ai Real-Time Customer Messaging DataStax Architecture Review

[24]7.ai is a privately-held AI-powered contact center solution that offers sales and service-oriented software that features predictive analytics and virtual agents. It integrates different channels of communication, including web chat, mobile devices and interactive voice response (IVR) into a unified customer experience.

[24]7.ai chose DataStax Cassandra as the high-performance data store behind their real-time messaging applications.

DataStax brought RhinoSource into [24]7.ai to review their DataStax Enterprise Cassandra use cases, data model, access patterns, architecture, configurations and maintenance procedures to ensure best practices were being followed.

RhinoSource made recommendations to improve query performance and helped plan a major DataStax Enterprise upgrade.