[24]7.ai Real-Time Customer Messaging DataStax Architecture Review

[24]7.ai is an AI-powered contact center platform that unifies web chat, mobile devices and interactive voice response into a single customer experience, with predictive analytics and virtual agents behind it. When a customer conversation moves between channels mid-thread, the data store has to keep up in real time.

[24]7.ai chose DataStax Cassandra as the high-performance data store behind those real-time messaging applications.

DataStax brought RhinoSource in to review the DataStax Enterprise Cassandra implementation end to end — use cases, data model, access patterns, architecture, configurations and maintenance procedures — and to confirm that best practices were being followed as the platform grew.

RhinoSource delivered recommendations to improve query performance, and helped plan a major DataStax Enterprise upgrade that could be applied without taking the messaging platform offline.